ClinicaMind
Terms of Service
Last Updated: April 8, 2026
Welcome to ClinicaMind! We are on a mission to make AI-powered healthcare tools simple and effective, allowing medical practices to build on top of their current software seamlessly. These Terms of Service govern your use of our website and online platform owned by ClinicaMind Co. ("ClinicaMind," "Company," "We," "Our"), which also includes all related widgets, tools, data, software, and other services provided by us (the "Services").
This document, together with our Privacy Policy and any other terms specifically referred to therein, constitutes a legally binding agreement (the "Agreement") between you and the Company in relation to your use of our Services. If you do not agree with these Terms, do not use ClinicaMind.
Acceptance of Terms of Service
ClinicaMind Co. ("ClinicaMind", "we", "us", or "our") provides our services (described below) and related content to you through our website located at https://www.clinicamind.com (the "Site") and through our mobile applications and related technologies ("Mobile Apps", and collectively, such Mobile Apps and the Site, including any updated or new features, functionality and technology, the "Service"). All access and use of the Service is subject to the terms and conditions contained in these Terms of Service (as amended from time to time, these "Terms of Service"). By accepting these Terms of Service or otherwise accessing, browsing, or using the Site, Mobile Apps, or any other aspect of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
ClinicaMind reserves the right, at our sole discretion, to change or modify portions of these Terms of Service at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date these Terms of Service were last revised. We will also notify you of any material changes, either through the Service user interface, a pop-up notice, email, or through other reasonable means. Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new Terms of Service.
Important Notice Regarding Arbitration
PLEASE READ THESE TERMS OF SERVICE CAREFULLY, AS THEY CONTAIN AN AGREEMENT TO ARBITRATE AND OTHER IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. THE AGREEMENT TO ARBITRATE REQUIRES (WITH LIMITED EXCEPTION) THAT YOU SUBMIT CLAIMS YOU HAVE AGAINST US TO BINDING AND FINAL ARBITRATION, AND FURTHER (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST CLINICAMIND ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, (2) YOU WILL ONLY BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS, AND (3) YOU MAY NOT BE ABLE TO HAVE ANY CLAIMS YOU HAVE AGAINST CLINICAMIND RESOLVED BY A JURY OR IN A COURT OF LAW.
Your Privacy: At ClinicaMind, we respect the privacy of our users. For more information please see our Privacy Policy. By using the Service, you consent to our collection, use and disclosure of personal data and other data as outlined therein.
Access and Use of the Service
Service Description
The Service is designed to provide a comprehensive AI-powered healthcare platform (1) to assist specialty medical practices in streamlining clinical documentation, patient communication, appointment management, and operational workflows, and (2) to help providers with preliminary data analysis, chart preparation, and care coordination tools.
Your Registration Obligations
You may be required to register with ClinicaMind or provide information about yourself (e.g., name and email address) in order to access and use certain features of the Service. If you choose to register for the Service, you agree to provide and maintain true, accurate, current, and complete information about yourself as prompted by the Service's registration form. If you are under 13 years of age, you are not authorized to use the Service, with or without registering.
Member Account, Password and Security
You are responsible for maintaining the confidentiality of your password and account details, if any, and are fully responsible for any and all activities that occur under your password or account. You agree to (a) immediately notify ClinicaMind of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing the Service. ClinicaMind will not be liable for any loss or damage arising from your failure to comply with this paragraph.
Modifications to Service
ClinicaMind reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that ClinicaMind will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.
Important Reminder About the Service
CLINICAMIND IS NOT AUTHORIZED TO PROVIDE SERVICES REQUIRING PROFESSIONAL LICENSURE AND DOES NOT OFFER CLINICAL HEALTHCARE SERVICES. ANY CLINICAMIND CONTENT OR OTHER INFORMATION AVAILABLE ON THE SERVICE IS FOR INFORMATIONAL OR COMMUNICATIVE PURPOSES ONLY AND DOES NOT CONSTITUTE MEDICAL OR OTHER HEALTHCARE ADVICE. YOUR USE OF THE SERVICE, AND YOUR PROVISION OF SERVICES TO PATIENTS, ARE SOLELY YOUR RESPONSIBILITY AND PROVIDED AT YOUR OWN RISK.
THE USE OF THE SERVICE DOES NOT CREATE A DOCTOR-PATIENT RELATIONSHIP OR OTHER PRIVILEGED RELATIONSHIP BETWEEN CLINICAMIND AND ANY USER. CLINICAMIND DOES NOT REFER, RECOMMEND OR ENDORSE ANY PARTICULAR PROFESSIONAL, PRODUCT, PROCEDURE, OPINION, OR OTHER INFORMATION THAT MAY APPEAR THROUGH THE SERVICE. DO NOT USE THE SERVICE TO PROVIDE EMERGENCY MEDICAL OR MENTAL HEALTH CARE SERVICES.
Conditions of Access and Use
User Conduct
You are solely responsible for all code, video, images, information, data, text, software, music, sound, photographs, graphics, messages, and other materials ("content") that you make available to ClinicaMind, including by uploading, posting, publishing, or displaying via the Service or by emailing or otherwise making available to other users of the Service (the "Uploaded Content").
The following are examples of the kinds of content and/or uses that are illegal or prohibited by ClinicaMind. You agree not to use the Service to:
- Upload any content that (i) infringes any intellectual property or other proprietary rights of any party; (ii) you do not have a right to upload under any law or under contractual or fiduciary relationships; (iii) contains software viruses or any other computer code designed to interrupt, destroy, or limit the functionality of any computer software, hardware or telecommunications equipment; (iv) poses or creates a privacy or security risk to any person; or (v) is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, pornographic, hateful, discriminatory, or otherwise objectionable;
- Interfere with or disrupt the Service or servers or networks connected to the Service;
- Violate any applicable local, state, national, or international law, or any regulations having the force of law;
- Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
- Solicit personal information from anyone under the age of 18;
- Harvest or collect email addresses or other contact information of other users from the Service for the purposes of sending unsolicited emails or other unsolicited communications;
- Engage in or use any data mining, robots, scraping, or similar data gathering or extraction methods.
Competitors
No employee, independent contractor, agent, or affiliate of any competing company is permitted to view, access, or use any portion of the Service without express written permission from ClinicaMind. By viewing, using, or accessing the Service, you represent and warrant that you are not a competitor of ClinicaMind or acting on behalf of a competitor.
Fees
To the extent the Service or any portion thereof is made available for any fee, you may be required to select a payment plan and provide information regarding your credit card or other payment instrument. You agree to pay ClinicaMind the amount that is specified in the payment plan in accordance with the terms of such plan and these Terms of Service. We reserve the right to change ClinicaMind's prices with at least thirty (30) days' notice.
Payment Processing
ClinicaMind does not directly process payment. To facilitate payment for the Service via bank account, credit card, or debit card, we use Stripe, Inc. and its affiliates ("Stripe"). These payment processing services are provided by Stripe and are subject to the Stripe terms and conditions available at https://stripe.com/legal. By agreeing to these Terms of Service, users that use the payment functions of the Service also agree to be bound by the Stripe Agreements.
Refunds and Cancellations
Payments made by you hereunder are final and non-refundable, unless otherwise determined by ClinicaMind. You may cancel your subscription at any time by emailing us at: support@clinicamind.com.
Intellectual Property Rights
Service Content
You acknowledge and agree that the Service may contain content or features ("Service Content") that are protected by copyright, patent, trademark, trade secret, or other proprietary rights and laws. Except as expressly authorized by ClinicaMind, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute, or create derivative works based on the Service or the Service Content, in whole or in part.
Trademarks
The ClinicaMind name and logos are trademarks and service marks of ClinicaMind (collectively the "ClinicaMind Trademarks"). Nothing in these Terms of Service or the Service should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the ClinicaMind Trademarks displayed on the Service, without ClinicaMind's prior written permission in each instance.
Use of AI and Similar Technologies
You acknowledge and agree that artificial intelligence, machine learning and similar technologies ("AI Technology") are evolving and (a) the output you receive while using the Service may not be accurate or reliable and (b) any actions that are taken through the use of the AI Technology are dependent on the applicable input and may be unintended. ClinicaMind bears no liability to you or anyone else arising from or relating to your use of the AI Technology. By using the Services, you acknowledge and accept the following:
- AI Technology may result in incorrect, unreliable, or unexpected output that does not represent the views of ClinicaMind;
- Any output pertaining to medical, legal, financial, or other professional advice is for informational purposes only and is not a substitute for advice from a qualified professional;
- Output may not be unique and other users may generate the same or similar output;
- You will use discretion before instructing AI Technology to take any actions on your behalf, and are solely responsible for monitoring and approving any such actions; and
- You will use discretion before relying on, publishing, or otherwise using any output.
Disclaimer of Warranties
YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. CLINICAMIND EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. CLINICAMIND MAKES NO WARRANTY THAT (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.
Limitation of Liability
YOU EXPRESSLY UNDERSTAND AND AGREE THAT CLINICAMIND WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING DAMAGES FOR LOSS OF GOODWILL, USE, OR DATA OR OTHER INTANGIBLE LOSSES (EVEN IF CLINICAMIND HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, RESULTING FROM: (A) THE USE OR THE INABILITY TO USE THE SERVICE; (B) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES; (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (D) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (E) ANY OTHER MATTER RELATING TO THE SERVICE. IN NO EVENT WILL CLINICAMIND'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID CLINICAMIND IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100).
Indemnification
To the extent permitted under applicable law, you agree to defend, indemnify, and hold harmless ClinicaMind, its affiliates, and its and their respective officers, employees, directors, service providers, licensors, and agents (collectively, the "ClinicaMind Parties") from any and all losses, damages, expenses, including reasonable attorneys' fees, rights, claims, actions of any kind, and injury (including death) arising out of or relating to your use of the Service, any User Content, your connection to the Service, your violation of these Terms of Service, or your violation of any rights of another.
Dispute Resolution By Binding Arbitration
Agreement to Arbitrate
You agree that any and all disputes or claims that have arisen or may arise between you and ClinicaMind, whether arising out of or relating to these Terms of Service (including any alleged breach thereof), the Service, any advertising, or any aspect of the relationship or transactions between us, will be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court, if your claims qualify. You agree that, by entering into these Terms of Service, you and ClinicaMind are each waiving the right to a trial by jury or to participate in a class action.
Prohibition of Class and Representative Actions
YOU AND CLINICAMIND AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING.
Pre-Arbitration Dispute Resolution
ClinicaMind is always interested in resolving disputes amicably and efficiently. Most customer concerns can be resolved quickly by emailing customer support at support@clinicamind.com. If such efforts prove unsuccessful, a party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute to: ClinicaMind Co., 100 Tressor Blvd, Stamford, CT 06901. If ClinicaMind and you do not resolve the claim within sixty (60) calendar days after the Notice is received, you or ClinicaMind may commence an arbitration proceeding.
Arbitration Procedures
Arbitration will be conducted by a neutral arbitrator in accordance with the American Arbitration Association's ("AAA") rules and procedures, including the AAA's Consumer Arbitration Rules, as modified by this Arbitration Agreement. The arbitrator must also follow the provisions of these Terms of Service as a court would. All issues are for the arbitrator to decide, including issues relating to the scope, enforceability, and arbitrability of this Arbitration Agreement.
Costs of Arbitration
Payment of all filing, administration, and arbitrator fees will be governed by the AAA Rules. To the extent any such fees are not specifically allocated, ClinicaMind and you shall split them equally; provided that if you are able to demonstrate to the arbitrator that you are economically unable to pay your portion, ClinicaMind will pay your portion of such fees.
Termination
You agree that ClinicaMind, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the Service and remove and discard any content within the Service, for any reason, including for lack of use or if ClinicaMind believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Service. ClinicaMind may also in its sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice.
General
These Terms of Service constitute the entire agreement between you and ClinicaMind governing your access and use of the Service, and supersede any prior agreements between you and ClinicaMind with respect to the Service. These Terms of Service will be governed by the laws of the State of Connecticut without regard to its conflict of law provisions. With respect to any disputes or claims not subject to arbitration, as set forth above, you and ClinicaMind submit to the personal and exclusive jurisdiction of the state and federal courts located within Fairfield County, Connecticut.
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these Terms of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred. You may not assign these Terms of Service without the prior written consent of ClinicaMind, but ClinicaMind may assign or transfer these Terms of Service, in whole or in part, without restriction.
Questions? Concerns? Suggestions?
Please contact us at support@clinicamind.com or at: